Program Director - Rockaway Terrace
Lantern Community Services Inc
Queens, New York 11691

Job Description

Status: Full-time, Mon-Fri. 9 am - 5 pm (hours may vary, you will be on call)

FLSA Classification: Exempt

Job Location: Far Rockaway, Queens

Salary Range: $75,000 - $90,000


We are seeking a dynamic and experienced Shelter Director for our Men's Mental Health Homeless Shelter. The position requires a demonstrated ability to manage social service programs serving individuals with mental health needs. Additionally, the incumbent must possess a combination of skills in the following areas: program design, operational oversight and evaluation of services, personnel management, budget development and control, and governmental relations within the homeless shelter system.

The Shelter Director is responsible for ensuring the quality care of residents in accordance with DHS's regulatory and accreditation requirements. The Shelter Director provides supervision to intake and social services and ensures program development, implementation, tracking, reporting, and evaluating measurable outcomes in compliance with standards set by the NYS Office of Temporary and Disability Assistance.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Hiring, supervision and developing of a shelter team with a strong sense of accountability for achieving outcomes for shelter residents and complying with Lantern and funder regulations and requirements.
  • Provide leadership, guidance, direction, and supervision to all shelter staff to ensure accurate and timely completion of deliverables, targets and benchmarks.
  • Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance.
  • Identify staff training needs and organize onsite and offsite training opportunities for the professional development of staff.
  • Conduct staff performance evaluations and implement disciplinary actions as needed.
  • Oversight of all aspects of the site's operation including service delivery, compliance to contracts, case management, employment and housing targets, medical and chart compliance, recreational activities, shelter security, food service, linen supplies, and supplies for program and staff.
  • Develop program content to address clients' needs related to psychiatric stability, functional ability, skills of independent living, and housing readiness.
  • Ensure implementation of all Lantern and DHS policies and procedures.
  • Ensure compliance with all regulatory agency's standards.
  • Plan and organize program activities to maximize the program contract's goals and performance targets. Plan, coordinate, and facilitate social/peer support.
  • Conduct regular staff meetings.
  • Ensure accurate and timely reporting and statistical information for both Lantern Community Services and regulatory agencies.
  • Conduct periodic internal file reviews and implement Quality Assurance measures needed to ensure quality service delivery to clients.
  • Connect with community leaders to build connections, gain support and troubleshoot issues/concerns. Develop and maintain a Community Advisory Board.
  • Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment, and ensure shelter maintains an active Good Neighbor Policy.
  • Provide assistance and follow-up in regard to critical incidents with clients.
  • Assess serious incidents, review the appropriateness of incident management and make corrections as needed.
  • Responsible for ensuring appropriate levels of staff coverage at all times including during emergencies, severe weather, and disaster situations.


  • Associate's degree with 10 years of relevant experience in serving unhoused individuals. Including 5 years of supervisory and administrative experience.
  • Preferred: Bachelor's or Master's degree with 5-6 years of relevant experience in the field; supervisory and administrative experience included.
  • Preferred: Clinical license and experience managing funder relationships and requirements.
  • Bilingual (English/Spanish) a plus.
  • Must be a creative problem-solver who takes initiative.
  • Effective leader who can successfully engage, inspire, coordinate and manage their team.
  • The ability to manage competing priorities, highly effective in crisis intervention strategies, values teaching and the professional development of your team.
  • Able to work both independently and as part of a team.
  • Experience with electronic case management systems and demonstrated ability to utilize and review data to inform best practices in service provision.
  • Must have initiative, the ability to work well under pressure, including in crisis situations, and the ability to work both independently and as part of a team.
  • Excellent computer skills, with knowledge of Microsoft suite, and Excel and comfort working with databases such as CARES.
  • Mental health, chronic health conditions, and substance use knowledge.


  • Mental health, chronic health conditions, and substance use knowledge.

Work Environment: This job operates in a shelter environment and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/ or kneel. They must also use their hands to type, handle, or feel. The employee is frequently required to talk or hear and must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.

Apply Here


Salary Range:

$75,000.00 - $90,000.00

Employment/Position Type:

Full Time
Date Posted : 03/05/2024